Frequently asked questions

Translating diplomas, transcripts and school certificates in both directions: UK ENIC and its waiver list, UCAS and universities, professional regulators, and YÖK and MEB recognition in Türkiye.

When you need an apostille, where to get one in the UK and in Türkiye, what each costs, which documents qualify for the electronic versions, and in what order apostille and translation should be done.

Company registry documents, contracts, invoices and trade paperwork in both directions: what Companies House, UK banks and HMRC accept, what Turkish trade registries and notaries require, and how business accounts and invoicing work.

What our certification says, which bodies accept it, what we are and are not (no ITI, CIOL or ATC membership; a registered Turkish company since 2008), and what happens if a receiving body rejects a translation.

How to raise a complaint, what we do about errors, rejections and missed deadlines, your 14-day cancellation right under the Consumer Contracts Regulations 2013, and when a refund is due.

Who sees your documents, where they are stored, which data-protection laws apply to a Turkish company serving UK residents, how long files are kept, how to have them deleted, and how to exercise your rights.

Every translation is delivered as a certified PDF by e-mail. Hard copies come by tracked courier from Ankara. There is no collection, because we have no UK office; this page explains what that means for you.

What UKVI requires of a translation, the extra credentials line for leave to remain and ILR, whether originals and apostilles are needed, which Turkish documents come up in spouse, work and student applications, and how e-Devlet documents fit.

How our Turkish interpreting works from an Ankara base: remote telephone and video interpreting as the core service, in-person assignments in the UK through freelance interpreters where available, and what courts, the NHS and the consulate require.

Court judgments, divorce decrees, powers of attorney, inheritance certificates and contracts: what UK courts and solicitors need from a translation, what Turkish courts and notaries need, and how we handle terminology and finality annotations.

Translating Turkish medical reports, discharge summaries, prescriptions and vaccination records for the NHS, insurers and regulators, and UK medical reports for Turkish purposes such as military service and licence renewal, with the confidentiality these documents need.

How to get a quote and place an order, how and when you pay, which currencies and methods we accept, invoices, and what the “start now” acknowledgement at checkout means for your cancellation rights.

Answers about how we price: the 1,000-character page, per-direction rates, economy and fast tiers, what is included, VAT, and the separate costs for notarisation, apostille and courier.

Which translations the Turkish consulates in London, Edinburgh and Manchester do themselves, when they require a translator from their own list, how our Ankara notarised route fits, and what to bring to registrations and notary appointments.

How long a certified translation takes, what same-day means, how the economy and fast tiers change the time, and which extras (notary, apostille, courier) add days.