Cancellation and refunds

Your 14-day right to cancel

If you order as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of the day the contract is made, that is, the day you accept the quote and pay. You do not need to give a reason.

Asking us to start within the 14 days

Most customers need their translation before the 14 days are up. When you order, you can ask us to start straight away by ticking the box on the order page that says: I ask Hacettepe Translation to start work now. I understand that once the translation has been fully delivered I lose the right to cancel, and that if I cancel after work has started I pay for the work done up to that point.

This means:

• If you cancel after we have started but before the translation is delivered, you pay a proportionate amount for the work done up to the time you told us, and we refund the rest.
• Once the translation has been fully delivered, the service is complete and the right to cancel no longer applies.
• Third-party fees already paid on your behalf, such as Turkish notary fees, apostille fees and courier charges, are refunded only where the third party refunds us.

If you do not tick the box, we start work on day 15 and you keep the full 14-day right.

How to cancel

Tell us clearly that you are cancelling, before the 14 days end. You can:

• e-mail [email protected] with the subject line Cancellation and your order number
• send a WhatsApp message to +90 850 255 5 444 on WhatsApp
• use the model cancellation form below, by e-mail or by post to our Ankara address

We confirm receipt by e-mail without delay.

Refunds

We refund within 14 days of the day you tell us you are cancelling, using the same payment method you used, at no cost to you. Where a proportionate amount is due for work done, the refund is the price paid less that amount, and we show you how it was calculated.

If the translation is faulty

Cancellation is separate from your rights when a service is not performed with reasonable care and skill. In that case, the Consumer Rights Act 2015 entitles you to repeat performance at no cost or, if that is not possible or not done within a reasonable time, a price reduction up to the full price. Our accuracy and acceptance policy explains how we handle errors and format rejections, and our terms and conditions set out the remedies in full.

Model cancellation form

Copy the text below into an e-mail or letter, fill in the details and send it to us. You do not have to use this form.

To Hacettepe Tercüme Ltd. Şti. (Hacettepe Translation), Kızılay Mah. İhlamur Cad. İhlamur Apt. No: 9/8, 06420 Çankaya, Ankara, Türkiye, [email protected]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*]: ______

Ordered on [*] ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

[*] Delete as appropriate.