Sectors Turkish ↔ English
NHS trusts and private clinics
Turkish patients arrive with treatment histories from Türkiye, and UK patients travel there for surgery and dentistry. Both directions need clinical accuracy and both involve health data, which sets the terms we work on.
What clinical teams send us
Coming into the UK: epikriz and heyet raporu, imaging and pathology reports, prescriptions and medication lists, and vaccination records for children joining a GP list or a school. Going the other way: discharge summaries and GP letters for patients continuing care in Türkiye, and, for private clinics, treatment plans, quotations, consent documents and aftercare instructions for Turkish-speaking patients.
The point that is not negotiable
Health records are special category data under UK GDPR. We do not put patient documents through public machine translation, we restrict each file to the translator and the reviser working on it, we return it through the channel the trust or clinic specifies, and we delete on instruction. Clinical content is translated by translators who work in this field, and drug names, dosages, units and abbreviations are carried across exactly as written, with a translator’s note where a Turkish trade name has no UK equivalent rather than a silent substitution. A mistranslated dose is not a stylistic problem.
Interpreting alongside documents
Where a consultation, consent discussion or safeguarding meeting needs a Turkish interpreter, that is booked separately and by appointment; see medical and NHS interpreting. Remote sessions are the norm for us, since we are in Ankara and have no UK staff — we say so plainly rather than implying local availability we do not have. Family members should not be used as interpreters for clinical discussions, and we will say so if asked to fill that gap. Where a document is going to a coroner, an insurer or a legal claim rather than into the notes, tell us at the outset, because that changes how it is certified and presented.
Accounts, turnaround and price
Departments and clinics work on an agreed page rate with purchase order references on the invoice and monthly billing where the finance team prefers it, terms we agree with you in writing before the first job. Turkish into English is from £10.00 per 1,000-character page, English into Turkish from £6.50, certification included and no UK VAT charged. A two-sheet discharge summary is typically £25–35; a full oncology history running to twenty sheets is priced from the scan and usually falls between £150 and £250. Standard turnaround is one to two working days, with same-day work available at a surcharge when a clinic list depends on it.
Frequently asked questions
Do records need certifying?
For clinical use, often not. For an insurer, a claim, a regulator or a court, yes. Certification costs nothing extra with us, so we include it unless you ask us not to.
How do you handle patient identifiers?
They are translated as they appear, because a record with names or numbers removed is usually unusable. If you need a redacted version, redact before sending and we will translate what remains.
Can you translate for a private clinic in Türkiye?
Yes, in both directions, and where a Turkish hospital or insurer requires it we have the translation notarised in Ankara.
Do you use machine translation on medical files?
Not for patient documents. Where a client specifically asks for post-edited machine translation on non-clinical material, it is agreed in writing first.